Call Us Today
(800) 288-4505

Phoenix, AZ
(602) 275-4505

Salt Lake City, UT
(801) 901-8888

Questions & Quotes

Radio Troubleshooting: Common problems & how to fix them

Before sending equipment for repair, make sure it is not an issue that you can fix on your own.

Two-way radios on a charger.

Two-way radios keep your team connected and ensure that you can carry out daily operations effectively and efficiently, so it can be frustrating when your radio isn’t working correctly or performing as it should. Before sending equipment for repair, make sure it is not an issue that you can fix on your own. Whether you are new to two-way radios, or a seasoned user, anyone can benefit from learning basic two-way radio troubleshooting.

Common issues and their fixes:

1. Why is my radio beeping?

A beeping radio usually means that your battery is low. Place your radio on its charger or switch out the battery with a backup (it’s always good to have a backup battery or two on hand). If you notice that your battery is not lasting for a full shift, it may be time to get it replaced. Not sure what type of battery is compatible with your radio? Find out here.

An old Motorola Solutions radio.

2. Why is my audio distorted or poor quality?

First, inspect your radio. Is there dirt or debris buildup in the speaker grill? A dirty speaker grill can make for poor audio, so wiping it down regularly can help maintain clear sound.

Does the radio have tape around the antenna or body? Tape around the antenna can negatively affect audio transmission and can cover your mic when placed on the body of the radio. If the tape is there because of physical damage, you should have your radio repaired. If it is there as a way to label or personalize the radio, Air Comm provides full-color gear printing that will not affect transmission quality.

3. Why does my radio have issues receiving or sending transmissions?

It may sound obvious, but first, you should make sure you are on the right channel. Sometimes the knob can get knocked to a different channel and the fix could be as simple as that.

Next, make sure the radio antenna connection is clean and securely screwed all the way into the antenna connector. Cleaning is important — especially if you are removing and replacing antennas and accessories often. To clean connectors and accessory ports, remove the antenna or accessory and gently polish the area with a non-abrasive cloth and suitable cleaner. Be sure to let the area dry completely before replacing the accessory. For more details on cleaning your equipment, take a look at this post or watch this instructional video.

If cleaning doesn’t fix the issue, try out an alternate accessory or antenna. If your radio works with the alternate but not without, that usually means the speaker has gone out and needs to be repaired. Alternatively, if the radio does not work with any accessory, there could be damage to the antenna connector.

There is also a possibility that your radio is functioning properly, but your environment is causing spotty coverage. Contact us for a free site evaluation and system health check.


If you go through all the steps in this post and your radio is still not functioning properly, it’s time to take it in for repair. Air Comm’s Certified Service Center will assess your equipment and repair or replace defective parts.


LinkedIn icon Twitter icon Facebook icon